Effective Date: September 23, 2026
At badkameranders, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within our 30-day return window, subject to the conditions outlined below.
1. Return Window
You may request a return within 30 days of receiving your order.
The 30-day period begins on the date your order is delivered.
Return requests submitted after the 30-day return window may not be accepted unless otherwise required by applicable law.
2. Free Returns
We offer free returns for eligible orders.
If your return meets the requirements of this Return Policy, we will provide the applicable return instructions and cover the standard return shipping costs.
3. Eligibility for Returns
To be eligible for a return, the product should generally:
- Be returned within the 30-day return period.
- Be unused and in its original condition.
- Be returned with its original packaging where reasonably possible.
- Include all original accessories, parts, manuals, and other items supplied with the product.
- Not show unnecessary signs of use, damage, or alteration.
Certain products may be subject to additional return conditions where required by their nature or applicable law.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs or other relevant evidence where appropriate
We may offer an appropriate solution, which may include a replacement, repair, refund, or other remedy depending on the circumstances and applicable consumer rights.
5. How to Request a Return
To request a return, contact our support team using the contact details provided at the end of this policy.
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Any relevant photographs or supporting information
Our support team will provide the applicable return instructions.
Please do not send products to an address other than the return address or instructions provided by our support team.
6. Return Condition
Products should be packaged appropriately to help prevent damage during return shipping.
If a returned product has been used, damaged, modified, or is missing parts or accessories beyond what is reasonably necessary to inspect the product, the return may be subject to applicable deductions or other remedies permitted by law.
Nothing in this policy limits mandatory consumer rights that apply to you under applicable law.
7. Refunds After Return
Once your returned product has been received and inspected, we will determine whether the return meets the applicable requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Our standard refund processing time is 4–6 business days after the refund has been approved and initiated.
The time for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
8. Return Shipping
For eligible returns under this policy, we offer free returns.
Where a return is not covered by this policy or is otherwise excluded by applicable law, we may provide different return instructions or conditions.
9. Exchanges
If you would like to exchange an item, please contact our support team.
Depending on product availability and the circumstances of the request, we may offer an exchange or another appropriate solution.
10. Non-Returnable Situations
A return may not be accepted where:
- The 30-day return window has expired.
- The product has been significantly damaged after delivery due to improper use.
- The product has been substantially altered or modified.
- Required parts or accessories are missing due to customer use or handling.
- The product cannot reasonably be returned due to its nature, where an applicable legal exception applies.
Any mandatory statutory return or consumer rights remain unaffected.
11. Consumer Rights
This Return Policy does not limit or exclude any rights you may have under applicable consumer protection or other mandatory laws.
Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those legal rights will apply.
12. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes to our business, products, return procedures, or applicable legal requirements.
Any changes will be posted on this page, and the Effective Date will be updated accordingly.
13. Contact Us
For return requests, questions, or assistance with a returned product, please contact us using the information below.
14. Business Information
Business Name: badkameranders
Legal Business Name: Badkamer Anders
VAT Number: NL001460333B58
Contact Number: +31 6 26260101
Business Address: Apolloweg 9, 8938 AT Leeuwarden, Netherlands
Support Email: Info@badkameranders.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)