Effective Date: September 23, 2026
At badkameranders, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Telephone or contact number
- Order and transaction details
- Information you provide when contacting customer support
Account Information
If you create an account, we may collect information associated with your account, such as your name, email address, login details, and order history.
Payment Information
Payments are processed through Stripe. We do not directly store your complete credit card or other payment card details on our website. Payment information is handled by Stripe in accordance with its own privacy and security practices.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website or page
- General website usage information
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Arrange delivery of purchased products
- Process payments
- Provide customer support
- Respond to questions, requests, and inquiries
- Process returns, refunds, and other order-related requests
- Maintain and improve our website
- Prevent fraudulent or unauthorized activity
- Protect the security of our website and services
- Maintain business and transaction records
- Comply with applicable legal and regulatory obligations
We only use personal information where there is an appropriate legal basis for doing so, such as fulfilling a contract with you, complying with a legal obligation, pursuing legitimate business interests, or where you have provided consent when consent is required.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may be used to:
- Keep items in your shopping cart
- Remember certain website preferences
- Maintain login sessions
- Improve website functionality
- Understand how visitors use our website
- Support website security
Some cookies may be provided by third-party services used on our website.
Where legally required, we will request your consent before using non-essential cookies. You may also be able to manage or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
4. Payment Processing
We use Stripe to process payments.
When you make a payment, information necessary to process the transaction may be provided to Stripe. Stripe may collect and process payment and transaction information according to its own privacy policies and applicable legal requirements.
We do not intentionally collect or store your complete payment card number, security code, or other full payment credentials on our own systems.
5. Order and Delivery Information
To fulfill your purchase, we may use your name, shipping address, email address, telephone number, and order details.
This information may be shared with delivery, logistics, fulfillment, or other service providers where necessary to deliver your order and provide related services.
We only provide service providers with information reasonably necessary for them to perform their services.
6. Customer Support and Live Chat
We may provide customer support through email and live chat.
When you contact us, we may collect and retain information contained in your communication, including your name, contact information, order details, and the contents of your message.
Our live chat support is available 24/7. Information provided through live chat may be used to respond to your request, resolve customer service issues, and maintain records of customer communications.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:
- Payment processors
- Shipping and delivery providers
- Hosting and website service providers
- Customer support or live chat providers
- IT and security service providers
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
Third-party service providers are expected to handle personal information in accordance with applicable privacy and data protection requirements.
8. Legal Requirements
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from authorities
- Protect our legal rights
- Prevent fraud or other unlawful activity
- Protect the security of our website, customers, or business
- Investigate suspected violations of our terms or policies
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether we need the information to provide services
- Legal, accounting, tax, or regulatory requirements
- The need to establish, exercise, or defend legal claims
When personal information is no longer required, we may securely delete or anonymize it where appropriate.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on applicable data protection laws, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Request restriction of certain processing
- Object to certain uses of your information
- Request portability of certain personal information
- Withdraw consent where processing is based on consent
These rights may be subject to legal exceptions and limitations.
To exercise an applicable privacy right, please contact us using the contact information provided at the end of this Privacy Policy.
12. Marketing Communications
If we send marketing communications, we will do so in accordance with applicable law.
Where consent is required, we will obtain your consent before sending certain marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending essential transactional or service-related messages, such as order confirmations, shipping updates, payment notifications, or customer service communications.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Children's Privacy
Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.
15. International Data Transfers
Some service providers we use may process information in countries outside the Netherlands or the European Economic Area.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
17. Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us using the contact details provided below.
18. Business Information
Business Name: badkameranders
Legal Business Name: Badkamer Anders
VAT Number: NL001460333B58
Business Address: Apolloweg 9, 8938 AT Leeuwarden, Netherlands
Contact Number: +31 6 26260101
Support Email: Info@badkameranders.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)