Effective Date: September 23, 2026
At badkameranders, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within our 30-day return window, subject to the conditions outlined below.
1. Return Window
You may request a return within 30 days of receiving your order.
The 30-day period begins on the date your order is delivered.
Return requests submitted after the 30-day return window may not be accepted unless otherwise required by applicable law.
2. Free Returns
We offer free returns for eligible orders.
If your return meets the requirements of this Return Policy, we will provide the applicable return instructions and cover the standard return shipping costs.
3. Eligibility for Returns
To be eligible for a return, the product should generally:
- Be returned within the 30-day return period.
- Be unused and in its original condition.
- Be returned with its original packaging where reasonably possible.
- Include all original accessories, parts, manuals, and other items supplied with the product.
- Not show unnecessary signs of use, damage, or alteration.
Certain products may be subject to additional return conditions where required by their nature or applicable law.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs or other relevant evidence where appropriate
We may offer an appropriate solution, which may include a replacement, repair, refund, or other remedy depending on the circumstances and applicable consumer rights.
5. How to Request a Return
To request a return, contact our support team using the contact details provided at the end of this policy.
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Any relevant photographs or supporting information
Our support team will provide the applicable return instructions.
Please do not send products to an address other than the return address or instructions provided by our support team.
6. Return Condition
Products should be packaged appropriately to help prevent damage during return shipping.
If a returned product has been used, damaged, modified, or is missing parts or accessories beyond what is reasonably necessary to inspect the product, the return may be subject to applicable deductions or other remedies permitted by law.
Nothing in this policy limits mandatory consumer rights that apply to you under applicable law.
7. Refunds After Return
Once your returned product has been received and inspected, we will determine whether the return meets the applicable requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Our standard refund processing time is 4–6 business days after the refund has been approved and initiated.
The time for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
8. Return Shipping
For eligible returns under this policy, we offer free returns.
Where a return is not covered by this policy or is otherwise excluded by applicable law, we may provide different return instructions or conditions.
9. Exchanges
If you would like to exchange an item, please contact our support team.
Depending on product availability and the circumstances of the request, we may offer an exchange or another appropriate solution.
10. Non-Returnable Situations
A return may not be accepted where:
- The 30-day return window has expired.
- The product has been significantly damaged after delivery due to improper use.
- The product has been substantially altered or modified.
- Required parts or accessories are missing due to customer use or handling.
- The product cannot reasonably be returned due to its nature, where an applicable legal exception applies.
Any mandatory statutory return or consumer rights remain unaffected.
11. Consumer Rights
This Return Policy does not limit or exclude any rights you may have under applicable consumer protection or other mandatory laws.
Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those legal rights will apply.
12. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes to our business, products, return procedures, or applicable legal requirements.
Any changes will be posted on this page, and the Effective Date will be updated accordingly.
13. Contact Us
For return requests, questions, or assistance with a returned product, please contact us using the information below.
14. Business Information
Business Name: badkameranders
Legal Business Name: Badkamer Anders
VAT Number: NL001460333B58
Contact Number: +31 6 26260101
Business Address: Apolloweg 9, 8938 AT Leeuwarden, Netherlands
Support Email: Info@badkameranders.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)
Refund Policy
Effective Date: September 23, 2026
At badkameranders, we aim to provide a clear and straightforward refund process. This Refund Policy explains when refunds may be issued, how refunds are processed, and when you can expect refunded funds to reach your account.
1. Refund Eligibility
You may be eligible for a refund when:
- Your return request is approved under our Return Policy.
- You receive a damaged, defective, or incorrect product.
- Your order is cancelled and a refund is applicable.
- A refund is otherwise required under applicable consumer protection law.
Refund eligibility may depend on the circumstances of the order and the condition of the returned product.
2. Return Period
Eligible returns must generally be requested within 30 days of receiving your order.
Please refer to our Return Policy for the applicable return requirements and conditions.
3. Free Returns
We offer free returns for eligible orders.
If your return is approved, our support team will provide the applicable instructions for returning the product.
4. Refund Process
When a return is received, the returned product may be inspected to confirm that it meets the applicable return requirements.
Once the return is approved, we will initiate the applicable refund.
Refunds are generally issued to the original payment method used to place the order.
5. Refund Processing Time
Our standard refund processing time is 4–6 business days after the refund has been approved and initiated.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Original Payment Method
Refunds are generally returned through the original payment method used for the purchase.
We currently process payments through Stripe. Depending on the payment method used through Stripe, the time required for the refund to appear in your account may vary.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where appropriate
After reviewing the issue, we may offer an appropriate remedy, which may include a refund, replacement, repair, or another solution depending on the circumstances and applicable law.
8. Order Cancellations
If you request cancellation of an order and the cancellation is accepted before fulfillment, a refund may be issued where applicable.
If an order has already been processed or shipped, the applicable return procedure may need to be followed instead.
9. Refunds for Returned Products
For an eligible return, the refund will generally be processed after the returned product has been received and reviewed.
If the returned product does not meet the applicable return conditions, we may contact you to discuss the available options, subject to applicable law.
10. Partial Refunds
In certain circumstances, a partial refund may be appropriate where only part of an order is eligible for a refund or where applicable law permits an adjustment based on the condition of a returned product.
Any such adjustment will be handled in accordance with applicable law and the circumstances of the return.
11. Refunds Not Received
If you have been notified that your refund has been processed but the funds have not appeared in your account after a reasonable period, please:
- Check your bank or payment account.
- Contact your bank or card issuer.
- Contact us if the refund still cannot be located.
We will provide relevant refund information where available to assist with tracing the transaction.
12. Payment Disputes and Chargebacks
If you have a concern regarding a payment or order, we encourage you to contact our customer support team so that we can review the matter and try to resolve it.
This does not affect any rights you may have to use applicable payment dispute or chargeback procedures.
13. Consumer Rights
This Refund Policy does not limit, exclude, or replace any mandatory consumer rights that apply under applicable law.
If applicable law provides you with a right to a refund or other remedy that differs from this policy, the applicable legal requirements will apply.
14. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our refund procedures, services, business operations, or applicable legal requirements.
Any changes will be posted on this page, and the Effective Date will be updated accordingly.
15. Contact Us
If you have questions about a refund, return, cancellation, or payment, please contact us using the information below.
16. Business Information
Business Name: badkameranders
Legal Business Name: Badkamer Anders
VAT Number: NL001460333B58
Contact Number: +31 6 26260101
Business Address: Apolloweg 9, 8938 AT Leeuwarden, Netherlands
Support Email: Info@badkameranders.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)